TERMS & CONDITIONS
The boring but important bits!
By booking a course, workshop or service with Balancing Birth, you are agreeing to the following Terms & Conditions. Please read them carefully before booking and get in touch if you have any questions.
1. BOOKING & PAYMENT
A £50 booking deposit is required to secure a place on a hypnobirthing course, unless otherwise stated on the individual booking page.
For other courses, workshops and individual services, full payment is required at the time of booking unless otherwise stated.
The remaining balance for a hypnobirthing course must be paid in full 14 days before the first session.
If the balance has not been received by this date, Balancing Birth may release the place and offer it to another participant. Any refund due will be considered in accordance with the cancellation terms below.
Course fees are for the course as a whole, rather than individual sessions, and are based on the full course content, resources and time reserved for you.
Flexible payment arrangements may be considered in exceptional circumstances and must be agreed in writing before the booking is confirmed.
Any statutory consumer rights you may have are not affected by these Terms & Conditions.
2. CANCELLATION BY THE PARTICIPANT
If you need to cancel a booking, please let Balancing Birth know as soon as possible.
For hypnobirthing courses, the £50 booking deposit is normally non-refundable. This is a booking deposit to reserve your place and allow Balancing Birth to commit the agreed dates and resources to your course.
Where cancellation takes place 14 days or more before the first session, any fees paid in addition to the deposit will normally be refunded.
Where cancellation takes place less than 14 days before the first session, Balancing Birth may retain the deposit and, where reasonably necessary, an additional amount to cover costs or losses directly resulting from the cancellation.
Where a cancelled place can be filled by another participant, this will be taken into account when determining any refund.
Once a course has started, fees relating to sessions that have already taken place are not refundable. If you are unable to complete the remaining sessions, please contact Balancing Birth as soon as possible. Where reasonably possible, Balancing Birth may offer an alternative session, transfer to a future course or a refund for unused sessions, taking into account any costs or losses already incurred.
These arrangements do not affect any statutory cancellation or refund rights that may apply to your booking.
3. CANCELLATION OR CHANGES BY BALANCING BIRTH
In the unlikely event that Balancing Birth needs to cancel a course or service, reasonable efforts will be made to offer an alternative date or arrangement.
If an alternative date or arrangement cannot be agreed, a refund will be provided for any part of the service that has not been provided.
If a group course cannot be rescheduled for all participants, reasonable efforts will be made to offer individual arrangements where possible.
No refund will normally be made for sessions that have already taken place, unless otherwise required by law.
If an in-person course or workshop cannot take place as planned, for example because of extreme weather, venue issues or government restrictions, Balancing Birth may offer an alternative date or deliver the course live online via video link.
If you are unable to attend the alternative arrangement, any refund will be considered in accordance with these Terms & Conditions and your statutory rights.
4. RESCHEDULING INDIVIDUAL SESSIONS
For private one-to-one courses and services, 48 hours' notice is requested if you need to change an appointment date or time.
Where less than 48 hours' notice is given, Balancing Birth may charge for the missed or cancelled session where a reasonable loss has been incurred, taking into account whether the appointment can be rescheduled or the time can be offered to another client.
For individual services that are booked as a single appointment, less than 48 hours' notice may result in the appointment fee being retained.
Exceptions may be made in exceptional circumstances and will be considered on a case-by-case basis.
If Balancing Birth needs to reschedule an appointment, an alternative date will be offered wherever reasonably possible.
5. BIRTHING BODY BALANCE - BLOCK BOOKINGS
The six sessions should normally be used within a seven-week period, excluding planned holiday periods. Where classes are paused for a holiday, the seven-week period will run according to the weeks in which classes are offered rather than seven consecutive calendar weeks.
Block bookings are intended to provide continuity and are not normally transferable to another person.
If you are unable to complete your block because of medical reasons, or because your baby is born before you have used all of your sessions, please contact Balancing Birth.
Where appropriate, a pro-rata refund may be offered for unused sessions. Any refund will relate only to sessions that have not taken place and may take into account costs or losses already incurred.
If Balancing Birth cancels a class and an alternative session cannot reasonably be offered, a refund will be provided for the affected session.
6. CALM & CONFIDENT BIRTH COURSES
Calm & Confident Birth/Hypnobirthing sessions are intended to provide education, preparation, relaxation and practical tools to support your pregnancy and birth experience.
The course is not a substitute for individual medical advice, diagnosis or treatment. Information provided during the course is general and educational in nature.
You should discuss any individual health, pregnancy or birth-related concerns with your midwife, doctor or other appropriate healthcare professional.
Balancing Birth cannot make decisions about your pregnancy or birth on your behalf. You remain responsible for discussing your options with your maternity care team and making decisions that are appropriate for you.
Taking a hypnobirthing course does not guarantee a particular type or outcome of birth. Birth can be unpredictable and circumstances may change during pregnancy or labour.
You will be asked to complete an enrolment form. Information provided will be used to help tailor the course where appropriate and will be handled in accordance with Balancing Birth's privacy policy.
Calm & Confident Birth course prices are for the pregnant person and one chosen birth partner.
If your chosen birth partner is unable to attend, you may attend with another family member or close friend. A person who is themselves pregnant cannot attend as the birth partner of another participant; they would need to book a place on a course themselves.
You are also very welcome to attend without a birth partner. The course price remains the same because it covers the course resources, preparation, teaching and contact time, rather than being calculated on a per-person basis.
7. BIRTHING BIOMECHANICS AND BIRTHING BODY BALANCE
Services incorporating Birth Biomechanics or Birthing Body Balance are intended to provide education and practical movement-based techniques to support comfort, mobility, positioning and preparation for birth.
They are not intended to replace medical advice, assessment or treatment.
You should discuss any relevant health or pregnancy concerns with your maternity care provider before participating.
Before taking part, you may be asked to complete a registration and/or consent form. You are responsible for providing accurate and relevant information about your health and pregnancy and for informing Balancing Birth of any changes that may affect your ability to participate safely.
Certain health or pregnancy conditions may mean that some techniques are unsuitable. Where appropriate, adaptations or alternative techniques may be offered. In some circumstances, Balancing Birth may advise that a particular service is not suitable for you.
If you develop a condition during a course that affects your ability to participate, please inform Balancing Birth as soon as possible.
If you are unable to continue for medical reasons, Balancing Birth will discuss the available options with you. Where appropriate, a refund may be offered for unused sessions, taking into account sessions already provided and any costs or losses already incurred.
Taking part in Birth Biomechanics or Birthing Body Balance does not guarantee a particular type or outcome of birth.
8. COMPLIMENTARE THERAPIES
Some Balancing Birth services may include complementary therapies such as aromatherapy, acupressure, moxibustion or massage.
These services are complementary and are not intended to replace medical advice, diagnosis or treatment.
You should discuss any relevant health or pregnancy concerns with your maternity care provider before participating.
You will be asked to provide relevant health information and complete any required consent form before treatment.
Products and techniques are selected and used according to the training and guidance applicable to the particular therapy. However, individual sensitivities, allergies, skin reactions or other unexpected responses cannot always be predicted.
Please inform Balancing Birth of any known allergies, sensitivities, medical conditions, pregnancy complications or other relevant concerns before treatment.
If you experience discomfort or any unexpected reaction during a treatment, please tell Balancing Birth immediately so that the treatment can be stopped or adapted as appropriate.
Complementary therapies are not intended to guarantee or induce a particular birth outcome.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
9. INSURANCE
Balancing Birth has public liability and professional indemnity insurance through BGi Insurance covering the services provided subject to the terms, conditions and exclusions of the relevant policy. Further details are available on request by contacting bron@balancingbirth.co.uk.
10.COURSE MATERIALS AND INTELLECTUAL PROPERTY
Resources provided as part of a Balancing Birth course or service are for your own personal use.
They must not be copied, reproduced, shared, distributed, published or used commercially without prior written permission from Balancing Birth.
11. INTERNATIONAL CLIENTS
If you are an international client working with Balancing Birth / Bronwen from outside the UK, please be aware that maternity services, policies, guidelines and clinical practices vary between countries and healthcare systems.
Where relevant, Balancing Birth will provide information about UK maternity services and practices based on available information. This information is intended for general educational purposes and may not apply to your local healthcare system.
It is your responsibility to establish how your local maternity service, hospital or healthcare provider operates and to seek appropriate local advice.
12. PRIVACY
Personal information provided to Balancing Birth will be handled in accordance with the Balancing Birth Privacy Policy.
Information collected through enrolment, registration or consent forms will only be used for appropriate purposes, including providing and tailoring the service, maintaining relevant records and meeting legal or professional requirements.
13. STATRATORY RIGHTS
Nothing in these Terms & Conditions is intended to remove or restrict any legal rights you have as a consumer.
Where a booking is made online, by telephone or otherwise at a distance, additional statutory cancellation rights may apply. Where applicable, these rights will take precedence over any conflicting provision in these Terms & Conditions.
14. CONTACT
If you have any questions about these Terms & Conditions or about whether a particular Balancing Birth service is suitable for you, please contact:
Bron / Bronwen Kenward
Balancing Birth
Email: bron@balancingbirth.co.uk
Website: balancingbirth.co.uk
By booking a course, workshop or service with Balancing Birth, you confirm that you have had the opportunity to read these Terms & Conditions and ask any questions before booking.
